Refund policy

We require the TENS machine to be returned to us within 2 working days of the hire period finishing. 

To be eligible for a bond refund, the TENS must be in the same condition that you received it, undamaged and all parts included (please discard any used TENS pads), plus be in its original packaging (If the TENS is damaged by the courier there is no penalties for you).

To return the TENS, please package up the TENS and all parts included in the hire (throwing away used TENS pads), and drop off at an NZ Post pick up point, or deliver to Glowing Birth HQ as discussed prior.  Please note that returns will need to be sent to the following address: [498 South Head Road, Helensville 0874]

You can always contact us for any return question at Holly@glowingbirth.co.nz. 


Damages and issues

  1. Bonds are $50 and refunded once machine has been returned and in good working order.
  2. We have part charges for damaged or missing parts: Missing lanyard $10,  broken wires or missing Lead Wires $25 per set
  3. A missing Birth Comb is $18
  4. A damaged/faulty TENS machine is no bond refund
  5. A TENS lost on the courier – adequate time has to be given for the parcel to be investigated by courier company. So long as it has been scanned by the collecting courier then there shouldn’t be a reason for the bond to be withheld.
  6. If a machine is lost, I will track it with the courier and speak with them in regards to compensation for a lost machine
  7. Should the courier have no record of the machine being dropped off for couriering at a NZ Post depot/or drop off location then the bond will not be returned to the hirer

Exceptions / non-returnable items
Used TENS Pads are not to be returned and are not eligible to be refunded if unused. 
Unfortunately, we cannot accept returns on sale items.

Exchanges
We do not allow for exchanges

Incorrect freight selection

Should the incorrect freight selection be made at time of hire, for example you live rural but selected urban shipping then the difference in freight costs will be deducted from the bond refund. 

Additional Week hire

Sometimes babies dont come when they are meant to, and thats alright. Please just make contact with Holly, and we can organise an additional week at $22 which is taken from the bond payment

Refunds
Once the machine has been received back and inspected. If approved, you’ll be automatically refunded on your original payment method within 10 business days (generally this is within a few days). Please remember it can take some time for your bank or credit card company to process and post the refund too.

Should there be a deduction of any costs for missing or broken parts, you will be advised via Email, then the refund processed, as above.

If there is a problem with the TENS machine you will be provided with information regarding this. Any charges for broken or missing items will be taken from the bond refund, as stated above.

Should Glowing Birth be unable to check over the machine for what ever reason the owner will advise via Email of the delay, this is so long as the client notifies that the TENS has been returned. The owner may not be at her address so wont know that the unit has arrived back on the courier.

If more than 7 business days have passed since you sent your TENS machine back, please contact us at Holly@glowingbirth.co.nz.

BIRTH POOL HIRE 

By hiring a birth pool from Glowing Birth, the hirer agrees to the following terms and conditions.

1. Hire Agreement

The hire period begins on the agreed delivery/collection date and ends when all equipment has been returned to Glowing Birth. The birth pool and all associated equipment remain the property of Glowing Birth at all times.

2. Responsibility for Equipment

The hirer is responsible for the care and safekeeping of the birth pool and all equipment provided during the hire period. The hirer agrees to use the equipment only for its intended purpose and in accordance with the instructions provided.

3. Proper Setup and Use

The birth pool must be set up on a flat, stable surface free from sharp objects or materials that could damage the pool. The hirer must ensure pets, sharp objects, and excessive weight are kept away from the pool. The pool must only be used with the single-use liner provided.

Glowing Birth is not responsible for issues arising from incorrect setup or misuse of equipment.

4. Single-Use Liners and Hygiene

All birth pools must be used with a single-use liner for hygiene and safety purposes. Liners and debris nets are single-use items and must be disposed of after use. The pool should be emptied, rinsed, and returned in a clean condition after the liner has been removed.

5. Damage, Loss, or Excessive Cleaning

The hirer accepts responsibility for any damage, loss, or excessive soiling of the pool or equipment during the hire period. This includes but is not limited to punctures, tears, burns, misuse, damage caused by pets, or failure to follow setup instructions.

If the pool or equipment is returned damaged beyond normal wear and tear, the hirer agrees to cover the cost of repair or replacement. If an item cannot be repaired, the hirer may be charged the full replacement cost.

A cleaning fee may be charged if equipment is returned excessively dirty.

6. Bond

A refundable bond may be required at the time of hire. The bond will be refunded once all equipment has been returned and inspected and confirmed to be in satisfactory condition.

7. Water Damage Disclaimer

The hirer acknowledges that the use of a birth pool involves large volumes of water and carries an inherent risk of leaks, spills, or water damage.

Glowing Birth accepts no responsibility or liability for any damage to property, flooring, structures, electrical items, or personal belongings resulting from the filling, use, drainage, or emptying of the birth pool.

The hirer is responsible for ensuring the pool is set up in a suitable location and on a surface capable of supporting the weight and volume of water. The hirer must take all reasonable precautions to protect the surrounding area from water exposure.

8. Liability Disclaimer

Glowing Birth supplies birth pools for hire only and does not provide medical advice or supervision. The hirer agrees that the use of the birth pool is entirely at their own risk and should be undertaken in consultation with a midwife or healthcare professional.

Glowing Birth will not be held liable for any injury, complications, or outcomes related to labour or birth occurring while using the birth pool.

9. Late Returns

All equipment must be returned on the agreed date unless prior arrangements have been made. Late returns may incur additional hire fees.

10. Equipment Faults

If any equipment fault or issue occurs during the hire period, the hirer must notify Glowing Birth as soon as possible. Glowing Birth will make reasonable efforts to assist or provide replacement equipment where available but cannot guarantee immediate replacement.

11. Pool supervision & Safety Disclaimer 

The hirer acknowledges that the birth pool contains a significant volume of water and may present a drowning risk, particularly to infants and children.

The hirer agrees that the birth pool must never be left unattended while filled with water and that constant adult supervision is required at all times when the pool contains water.

The hirer accepts full responsibility for ensuring that:

  • Children are never left unsupervised near or in the birth pool.
  • The pool is used only for its intended purpose during labour and birth.
  • The pool area is kept safe and monitored at all times.

Glowing Birth accepts no liability for injury, drowning, accidents, or damages that occur as a result of the pool being left unattended or used without appropriate supervision.

The hirer agrees that all responsibility for supervision and safety remains with the hirer and any persons present at the location of the pool during the hire period.

12. Cancellation Policy

Cancellations made prior to the hire period may be eligible for a refund or credit at the discretion of Glowing Birth. Once the hire period has begun, refunds are generally not available.

13. Agreement to Terms

By completing the booking and hiring equipment from Glowing Birth, the hirer confirms they have read, understood, and agreed to these terms and conditions.